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Frequently Asked Questions

Shipping

We can only offered standard dlivery by using Canada Post, the average delivery time is 7-14 days.

Shipping fee will be automatic calcuate at checkout based on the shipping address.

Order will be shipped from you warehouse which is located at Richmond, BC, Canada.

Once you packaged has been shipped, you will get an email noticed with your tracking number.

We currently do not offer shipment outside of Canada.

If you find there is any damage caused during transit, please email your order number along with your request to customerserive@deconovaglobal.com. Your refund should be processed within 3 days.

Orders and Payments

If you need to change or cancel your order, please email your order number along with your request to customerservice@deconovaglobal.com

We accpet Visa and Master credit card.

Tax is calculated based on local tax policy.

Returns

Yes, you can cancel your order before it shipped to your place.

Return is accepeted with 14 days you received your package.

If you need to return your purchase, please email your order number along with your request to customerservice@deconovaglobal.com

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